Frederick County Green Challenge Support

{"xsrfToken":"f9a505d74337b6ab05ac62b0d86383d869672ea6_lout","branding":{"id":"10","key":"fgc","name":"Frederick County Green Challenge Support","portalBaseUrl":"/servicedesk/customer/portal/10","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/10/11","theme":{"headerBGColor":"#406c91","headerLinkColor":"#ffffff","headerLinkHoverColor":"#598bb5","headerLinkHoverBGColor":"#598bb5","headerBadgeColor":"#598bb5"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Strativia Support Center","sharedPortalName":"Strativia Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Strativia Support Center","sharedPortalName":"Strativia Support","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"10","key":"fgc","projectId":10416,"serviceDeskId":10,"name":"Frederick County Green Challenge Support","description":"<p>Welcome to our Support Portal! You can raise a request for Frederick County Green Challenge using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/10","reqTypes":[{"id":"99","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":11033,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11033","groups":[28],"key":""},{"id":"94","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":11036,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11036","groups":[26],"key":""},{"id":"91","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":11032,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[26,28],"key":""},{"id":"98","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":11038,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11038","groups":[],"key":""},{"id":"92","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11042,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11042","groups":[],"key":""},{"id":"100","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":11034,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11034","groups":[],"key":""},{"id":"90","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":11056,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11056","groups":[],"key":""},{"id":"97","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":11035,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11035","groups":[],"key":""},{"id":"93","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":11049,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11049","groups":[],"key":""},{"id":"103","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":11031,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11031","groups":[],"key":""},{"id":"95","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":11027,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11027","groups":[],"key":""},{"id":"96","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":11043,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11043","groups":[],"key":""},{"id":"102","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":11028,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11028","groups":[],"key":""},{"id":"105","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":11065,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11065","groups":[],"key":""},{"id":"104","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":11062,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11062","groups":[],"key":""},{"id":"101","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":11041,"iconUrl":"https://strativia.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11041","groups":[],"key":""}],"reqGroups":[{"id":26,"name":"Common Requests"},{"id":28,"name":"Logins and Accounts"}],"orderMapping":{"28":[91,99],"26":[91,94],"27":[90,93,95,104,105],"30":[94,95,96],"29":[94,96,104]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1e23600b-4156-3d47-8e5b-7d5698b9b40e","appLinkName":"","appLinkUrl":"","spaceKey":"FGC","spaceName":"Frederick County Green Challenge","spaceUrl":"","isServer":false},"labels":[],"projectKey":"FGC","serviceDeskId":10,"kbLinkDomainURLs":["https://strativia.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":10,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FGC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyYWJlZGY4YS01ZjEyLTQ0NzctOGU1OC1iZjNkOGU1NjRmMWMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDQxNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2OTE4NDgsIm5iZiI6MTc0MzY5MDY0OH0.qJ0qb1XrI2T-OPQGa7Rhwez-_4GjiLQTUPFcHPfRod8","targetCollection":"upload-project-10416","endpointUrl":"https://api.media.atlassian.com","clientId":"2abedf8a-5f12-4477-8e58-bf3d8e564f1c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Strativia Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://strativia.atlassian.net/wiki","kbLinkDomainURLs":["https://strativia.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=strativia","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f9a505d74337b6ab05ac62b0d86383d869672ea6_lout","baseUrl":"https://strativia.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://strativia.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"2abedf8a-5f12-4477-8e58-bf3d8e564f1c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"26b309aa54554565931ccc1eac6768a9","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}